FAQ

Do you offer a list of ingredients for your candles?

Our unique wax blends have taken years of development and are highly proprietary, so we do not share our detailed ingredient lists.

Do you mix any other type of wax in with the soy?

Yes, we have a variety of different wax bases to satisfy different claims and performance characteristics. We use soy, responsibly harvested palm, carnauba, beeswax, and food-grade paraffin.

Do you also use artificial fragrances with the essential oils?

Fragrances can be made up of natural or synthetic ingredients, but most contain both. Some fragrances like ozonic/aquatic notes are not available naturally so they are all synthetic. There can be anywhere from 10 to 75 ingredients per fragrance, but we use essential oils and absolutes when it is available and/or feasible.

Are your candles organic?

Illume is committed to crafting environmentally conscious products, but candles cannot be certified organic. That said, our candles are crafted from either an FDA-approved food-grade paraffin (like the wax used on vegetables at the grocery store; ours is edible, too), or our proprietary all-natural blend of coconut wax, beeswax and essential oils. The wax type depends on the application. Our wax is the foundation for a clean burn and, combined with a metal-free wick and proper care, should provide the cleanest burn possible. Additionally, all of our fragrances are free of harmful phthalates and all packaging is made from recycled materials, are recyclable, or are in vessels designed for reuse.

Why aren't your products marked vegan even though they are not tested on animals and contain no animal ingredients?

Unfortunately there are very few suppliers who can call their products vegan or organic, and we only do so if all the ingredients qualify. They can be prohibitively expensive or unable to provide the quantities we require. Rest assured we do not test any of our products on animals or use animal by-products.

What ingredients are in your diffusers?

It varies by fragrance, but all of our diffusers contain fragrance ingredients and some solvents to keep all the ingredients dissolved in the liquid. While some of the fragrances contain essential oils, most also contain synthetic ingredients. All of our diffusers adhere to IFRA[EH1]  guidelines.

How long do diffusers last?

Typically, 8oz diffusers last 6-8 months and 3oz diffusers last 2-3 months. The rate of evaporation depends on the size of the space and number of reeds used. Dry air and air flow (fans, dehumidifiers, etc.) can deplete diffusers faster. To optimize the reeds, we recommend flipping them when they have stopped throwing fragrance.

Are soy candles safe for people with soy allergies?

Yes. Not only are the bean chemicals that are allergens not present in soy wax, any that were present would be destroyed by the combustion.

Do your wicks contain lead?

No, all of our wicks are metal-free. Depending on the application, they are made with cotton, cotton with a paper core, or cotton and paper woven together.

What can I do to make my candle burn better?

Keep in mind these two things to create the best burn experience:

  • The first time you burn a candle, let it burn until the wax pool melts all the way to the edge. For a larger candle this may take a few hours. Wax has "memory," so if is extinguished with just a partial pool, it will struggle to ever get to a complete melt pool. Sometimes this takes some planning ahead but will make a huge difference if you haven't tried it before.
  • Trim your wick each time you light the candle, removing any wick 'bloom' from the previous burn. We like 1/4"-1/2". Our wicks are crafted to self-extinguish at the bottom 1/2" or so, for safety. At that point you can freeze the container for a few hours, pop the wax out carefully with a butter knife, and hand wash so you can reuse the vessel.

Most of the candles we burn do not have enough wick. There is always about 1/8 of an inch of wax at the bottom that is wasted. Why?

Our wicks are designed to self-extinguish about a quarter of an inch above the very bottom of the wax, and are glued to the bottom of the vessel so they can't float around. We do this - in addition to extensive R&D and testing - to ensure Illume candles burn beautifully and safely from first light to last flicker.

Why is my favorite fragrance being discontinued?

We understand the emotional connection to fragrance and carefully consider our decisions to retire fragrances. Just like fashion or home-decor trends, fragrance trends are continually evolving. We only retire fragrances that are no longer performing for us as a business, or that no longer align with our fragrance philosophy. We’ll continue to bring new, on-trend fragrances to the market each year that may quickly become new favorites, but please feel free to contact our customer service department for fragrance recommendations in the event your favorite has been retired.

What is your privacy policy?

PRIVACY: Illumecandles.com respects each individual's right to personal privacy. Illumecandles.com collects and uses personal information to operate Illumecandles.com and to deliver the services you have requested. We will not sell your name or information. We collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at Illumecandles.com. By using our site, you agree to the terms and conditions of this policy. We may ask you to provide additional information that will enable us to improve your site experience. Participation is optional; however you may not be able to use some of our services if you decide to withhold information. We receive information from you when you:

  • Place an order
  • Agree to receive emails from Illumecandles.com
  • Sign up for one of our giveaways, contests, or surveys
  • Participate in special promotions
  • Provide feedback to us in an email

We may ask for your name, email address, phone number, address, date-of-birth, type of business, credit card number/expiration date, retail store preferences and other currently used products. We may also request personal preference information that is needed to register or subscribe you to services or offers, or to make product recommendations. In the case of gift purchases, we may also review and store personally identifiable information in which users deliberately divulge information about others. Please do not provide us any personally identifiable information if you do not want us to collect it. Illumecandles.com never actively markets to children, and would never knowingly ask a child under 13 to divulge personal information.

We also collect general, non-personally identifiable information on how visitors move through our site. This information is used to improve site administration and services.

A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier, but doesn't provide personal information like names or email addresses. Cookies enable us to track usage patterns and deliver customized content. We employ cookies to provide you with a faster, more convenient shopping experience. Cookies also help us monitor the function of our website and perform various site traffic analyses.

SECURITY: When you shop online at Illumecandles.com, rest assured your privacy has been protected. Our secure server software uses industry standard encryption technology to safeguard your transaction. It encrypts your personal and credit card information as it travels over the internet.

This website is secured using a GeoTrust Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the GeoTrust Authentic Site Seal, which will verify the validity of our GeoTrust Certificate, and our commitment to your security.

INFORMATION USAGE: The information collected by Illumecandles.com will be used for marketing and research purposes. Users who provide information may receive products, services, email announcements or advertisements. Persons who choose to communicate with Illumecandles.com and thereby supply Illumecandles.com with an email address may receive future communications from us.

Registered users may receive additional announcements from us about products, services, special deals, and/or a newsletter. The information we collect will be used to create customer profiles based on browsing, personal information &/or purchasing history. Out of respect for the privacy of our users we present the option to not receive these types of communications. You may unsubscribe at any time by e-mailing your request to customerservice@illumecandles.com. Simply state, "Do not email" in the subject and body of the message. Please allow 3 to 5 business days for removal.

'Third party marketing' is defined as a company that has no direct relationship with Illumecandles.com customers. Third parties will not contact you as a result of your subscribing to our site.

Please refer back to our privacy policy page often, as we reserve the right to modify its contents without notice.

ACCESS TO INFORMATION: If problems arise, users may contact us via email at customerservice@illumecandles.com  or send mail to:

ILLUME

Attn: Web Coordinator

2000 W 94th St.

Minneapolis, MN 55431

We are committed to resolving disputes in a timely fashion.