Delivery Policy

Shipping and Handling

 

SHIPPING RATES

UPS provides our standard (UPS SurePost) and 2-Day delivery services for domestic shipping with special, reduced rates based on package weight, size and ship-to address. All packages originate in Minneapolis, Minnesota. Final delivery for standard SurePost shipping is handled by the United States Postal Service.We do not currently ship to customers in Canada.

 

* FREE U.S. SHIPPING on $100+

Offer applies to standard (UPS SurePost) ground shipping in the U.S. lower 48 states and is available online only at www.illumecandles.com. Product subtotal must be $100. Shipping discount will be automatically applied to your qualifying order. Not valid on previous purchases.

 

STANDARD SHIPPING

A residential or business address is required for delivery.

Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.

All orders ship from our office in Minneapolis, Minnesota via UPS SurePost Monday-Friday, excluding major holidays.

Orders using our standard shipping service may take 1-2 business days to process before shipping from our facility. Orders placed on holidays including Black Friday, New Year’s Eve and New Year’s Day will be processed within three business days.

 

2ND DAY AIR

A residential or business address is required for delivery. Sorry, we cannot express ship to P.O. Boxes.

Matches, perfumes and select diffusers may not ship via Air delivery and must ship via standard ground.

 

NEXT DAY AIR

Need it overnight? Please call us at 866.480.4551.

 

INTERNATIONAL

Sorry, we do not ship outside of the U.S. at this time.