Customer Service

Web site Customer Service

We would love to hear from you. If you have questions regarding an order, please contact us at 866.480.4551.

Customer Service

Monday – Friday, 8:00 am – 7:00pm central. 1-866.480.4551 or email: customerservice@illumecandles.com

If you need assistance during non-business hours, please email us and we will get back to you within 24 hours.

Return Policy

Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.

In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase.

Due to the nature of our products, all sales are final. We will replace items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping will not be accepted.

Shipping and Handling

Total $0 to $16.00 $16.01 to $25.00 $25.01 to $50.00 $50.01 to $75.00 $75.01 to $100.00 $100.01 to $150.00 $150.01 to $200.00 $200.01 and up

Ground $6 $8 $10 $12 $15 $18 $22 10% of order total

** Orders shipping to Canada will be charged 30% of the order total.

All orders ship from our office in Minneapolis, MInnesota. Orders will be shipped via UPS Monday - Friday, except on major holidays. Orders placed on holidays and weekends will be processed within two business days.

Two-Day Shipping Available* $15 will be added to the delivery charge. Orders must be placed by 1:00 p.m. central Monday-Friday.

Due to the nature of our products, we try to limit the time spent in warmer climates. Illume reserves the right to delay shipping without notice.

Illume will ship only to residential or business addresses, no P.O. Boxes.
**If shipped Ground, packages should be received within:

1-2-days for Midwest, KY and OH

2-3 days for Central and Eastern States (excluding New England)

4-5 days for Western States, New England, AK and HI

Alaska and Hawaii
A $15 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.

International Orders and U.S. Territories
Illume products can only be shipped to the U.S. and Canada at this time.