Customer Service

Contact Us
Monday – Friday

P:  1.866.480.4551
E:  customerservice @

2000 W 94th St
Minneapolis, MN 55431

Or, use the form below to send us a message :

*Your Name:
*Your Phone:
*Your E-Mail:

Website Customer Service

We would love to hear from you. If you have questions regarding an order, please contact us at 866.480.4551, or +1 952.885.9600 from outside the U.S.

Return Policy

Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.

In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase.

Private Label

Illume is dedicated to understanding and meeting the needs of its clients. Whether you're looking for a "turnkey program" or a basic candle program to add to your current merchandise selection, Illume will design and develop the most appropriate products to meet your needs through our private-label and contract-fill programs. Please click here for more information.

Shipping and Handling

$0 to $24.99
$25.00 to $49.99
$50.00 to $74.99
$75.00 to $99.99
$100.00 or more

* Applies to UPS Ground shipping within the lower 48 states, only.

Alaska and Hawaii

A $25 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.
Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday. 

Handling Info

All orders ship from our office in Minneapolis, Minnesota. Orders will be shipped via UPS Monday - Friday, except on major holidays. Orders placed on weekends, holidays, Black Friday, New Years Eve and New Years Day will be processed within three business days.

Two-Day Shipping Available* $25 will be added to the delivery charge. Orders must be placed by 11:00 a.m. central Monday-Friday. 

Need it Overnight? Please call us to discuss arrangements.

Illume will ship only to residential or business addresses, no P.O. Boxes. 

**If shipped Ground, packages should be received within: 
1-2-days for Midwest, KY and OH
2-3 days for Central and Eastern States (excluding New England)
4-5 days for Western States, New England, AK and HI

International Orders and U.S. Territories
Illume products can only be shipped to the U.S. and Canada at this time. Canadian orders will be shipped under UPS's e-Tailer Brokerage Program (eBP).