Shipping and Handling - Candles, Bath + Body & More

SHIPPING RATES

UPS provides our standard ground and 2-Day delivery services for the U.S. and Canada with special, reduced rates based on package weight, size and ship-to address. All packages originate in Minneapolis, Minnesota.


FREE U.S. SHIPPING on $100+

Offer applies to UPS standard ground shipping in the U.S. lower 48 states and is available online only at www.illumecandles.com. Product subtotal must be $100. Shipping discount will be automatically applied to your qualifying order. Not valid on previous purchases.


GROUND

A residential or business address is required for delivery. Sorry, we do not ship to P.O. Boxes.

Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.

All orders ship from our office in Minneapolis, Minnesota via UPS Monday-Friday, excluding major holidays.

Orders shipping UPS Ground may take 1-2 business days to process before shipping from our facility. UPS Ground orders placed on holidays including Black Friday, New Years Eve and New Years Day will be processed within three business days.

If shipped Ground, packages should be received within:
1-2-days for Midwest, KY and OH
2-3 days for Central and Eastern States (excluding New England)
4-5 days for Western States, New England, AK and HI


2ND DAY AIR

A residential or business address is required for delivery. Sorry, we do not ship to P.O. Boxes.

Matches may not ship via Air delivery and must ship Standard ground.

Orders placed before 11:00 AM, Central Standard Time (CST), Monday - Thursday, will arrive in the next two business days. Orders placed after 11:00 am (CST) will arrive in the next three business days.

Orders placed by 11:00am (CST) on Friday will arrive in the next two business days. Orders placed after 11:00am (CST) Friday will arrive in the next three business days.

We're sorry, this service is not available for shipments to Canada.


NEXT DAY AIR

Need it overnight? Please call us at 866.480.4551 to discuss arrangements.


CANADA

Canadian orders will be shipped under UPS's e-Tailer Brokerage Program (eBP). Unfortunately, we cannot ship overnight outside of the Continental U.S.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

eBP Brokerage Rates (CAD)

 Value for Duty Entry Prep   Bond Fee COD   Total
 $0 to $20 Free Free Free  Free
 $20 to $40 $10 Free Free $10
 $40 to $100 $10 Free Free $10
 $100 to $200 $10 Free Free $10
 



For orders over $200 CAD please contact us Monday – Friday, 8:00 am – 7:00pm CST. Call +1 952.885.9600 or email customerservice@illumecandles.com. If you need assistance during non-business hours, please email us and we will get back to you within 24 hours.


INTERNATIONAL

For overseas orders, please contact customerservice@illumecandles.com for more detail.