Web site Customer Service
At Illume, our goal is your complete satisfaction. We are proud to offer the highest quality products and superior customer service. If you have questions regarding an order, please contact us at 866.480.4551.
Customer Service
Monday-Friday 7:00 am-7:00pm cst. 1-866.480.4551 or email : customerservice@illumecandles.com
If you need assistance during non-business hours, please email us and we will get back to you within 2 business days.
Return Policy
Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.
In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase.
Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.
Total Ground
$0 to $16.00 $6
$16.01 to $25.00 $8
$25.01 to $50.00 $10
$50.01 to $75.00 $12
$75.01 to $100.00 $15
$100.01 to $150.00 $18
$150.01 to $200.00 $22
$200.01 and up 10% of order total
** Orders shipping to Canada will be charged 30% of the order total.
All orders ship from our office in Minneapolis, MInnesota. Orders will be shipped via UPS Monday - Friday.
Two-Day Shipping Available*
$15 will be added to the delivery charge. Orders must be placed by 1:00 p.m. CST Monday-Friday.
Due to the nature of our products, we try to limit the time spent in warmer climates. Illume reserves the right to delay shipping without notice.
Illume will ship only to residential or business addresses, no P.O. Boxes. Please call customer service at 866.480.4551 to arrange alternative shipping options.
**Overnight shipping may be available at an additional charge. Please contact customer service at 866.480.4551 to request overnight delivery.
**If shipped Ground, packages should be received within:
1-2-days for Midwest, KY and OH
2-3 days for Central and Eastern States (excluding New England)
4-5 days for Western States, New England, AK and HI
Alaska and Hawaii
A $15 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.
International Orders and U.S. Territories
Illume products cannot be shipped outside of the Continental U.S. at this time.
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