Website Customer Service
At Illume, our goal is your complete satisfaction. We are proud to offer the highest quality products and superior customer service. If you are having trouble placing your order or have questions regarding an order, please contact us
Customer Service
1.866.480.4551 ext. 211 or email customerservice@illumecandles.com
Monday-Friday 7:30 am-4:00pm cst. If you need assistance during non-business hours, please email us and we will get back to you the next business day.
Return Policy
Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase. Due to the nature of our products, all sales are final. We will replace broken items when possible or we will offer a replacement on damaged items from shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.
Total Ground
$0 to $16.00 $6
$16.01 to $25.00 $8
$25.01 to $50.00 $10
$50.01 to $75.00 $12
$75.01 to $100.00 $15
$100.01 to $150.00 $18
$150.01 to $200.00 $22
$200.01 and up 10% of order total
All orders ship from our office in Sun Valley, CA. Orders will be shipped via UPS Monday - Friday, 11am pst. Due to the nature of our products, we try to limit the time spent in warmer climates. Illume reserves the right to delay shipping without notice.
Illume will ship only to residential or business addresses, no PO Boxes. Please call customer service at 1.866.480.4551 ext 211 to arrange alternative shipping options.
Two-Day Shipping Available*
$15 will be added to the delivery charge. Orders must be placed by 11am pst Monday-Friday.
Overnight shipping may be available at an additional charge. Please contact customer service to request overnight delivery.
* If shipped ground, packages should be received within 2-days for Western States (CA, NV, UT, AZ); 3-days for Alaska, Hawaii Northern and Central States and regions: 4-5 days for Midwest and Eastern States.
Alaska and Hawaii
A $15 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.
International Orders and U.S. Territories
Illume products cannot be shipped outside of the Continental U.S., Alaska and Hawaii at this time.
