2000 W 94th St Minneapolis, MN 55431 Or, use the form below to send us a message :
Website Customer Service
We would love to hear from you. If you have questions regarding an order, please contact us at 866.480.4551.
Return Policy
Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.
In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase.
Private Label
Illume is dedicated to understanding and meeting the needs of its clients. Whether you're looking for a "turnkey program" or a basic candle program to add to your current merchandise selection, Illume will design and develop the most appropriate products to meet your needs through our private-label and contract-fill programs. Please click here for more information.
Shipping and Handling
Total $0 to $24.99 $25.00 to $49.99 $50.00 to $74.99 $75.00 to $99.99 $100.00 or more
Ground $8 $10 $12 $15 FREE!*
* Applies to UPS Ground shipping within the lower 48 states, only. Alaska and Hawaii A $25 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.
Handling Info
All orders ship from our office in Minneapolis, Minnesota. Orders will be shipped via UPS Monday - Friday, except on major holidays. Orders placed on weekends, holidays, Black Friday, New Years Eve and New Years Day will be processed within three business days.
Two-Day Shipping Available* $25 will be added to the delivery charge. Orders must be placed by 11:00 a.m. central Monday-Friday.
Need it Overnight? Please call us to discuss arrangements.
Illume will ship only to residential or business addresses, no P.O. Boxes. **If shipped Ground, packages should be received within:
1-2-days for Midwest, KY and OH
2-3 days for Central and Eastern States (excluding New England)
4-5 days for Western States, New England, AK and HI
